Refund and Returns Policy

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At MaxicanPharmacy, we prioritize customer satisfaction and strive to provide high-quality products and services. If you are not completely satisfied with your purchase, our refund and returns policy is designed to ensure a smooth and transparent resolution process.

1. Refund Policy

We offer refunds under the following circumstances:

  • Damaged or Defective Products: If the product you received is damaged, defective, or incorrect, you may request a refund.
  • Non-Delivery: If your order does not arrive within the promised delivery timeframe due to unforeseen issues, we will initiate a full refund.

To request a refund:

  • Contact our support team at [email address or phone number] within 7 days of receiving the product.
  • Provide your order ID, a brief explanation of the issue, and any relevant supporting evidence, such as photos of damaged items.

2. Returns Policy

Due to the nature of pharmaceutical products, we cannot accept returns for safety and hygiene reasons unless the product falls under one of the following exceptions:

  • Incorrect product delivered (e.g., wrong medication, dosage, or quantity).
  • Products that are damaged during transit.

If eligible for a return:

  • Notify us within 7 days of receiving the order.
  • Ensure the product remains in its original packaging and is unused.

3. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Products purchased under special discounts or promotional offers.
  • Opened or partially used products.
  • Products purchased without a prescription, where applicable.

4. Process for Refunds and Returns

  • Once your request is approved, our team will guide you on the return process if applicable.
  • Refunds will be processed within 5–10 business days after approval.
  • The refund amount will be credited to your original payment method.

5. Customer Support

For any queries or concerns regarding refunds or returns, please contact our customer service team at:

6. Disclaimer

Maxican Pharmacy reserves the right to decline refund or return requests if the policy conditions are not met. We also recommend reviewing your order details carefully before confirming your purchase.

This policy ensures clarity and fairness, balancing customer needs and compliance with pharmaceutical safety standards. Let me know if you’d like to modify or expand it!